Advanced QFD Applications

Kay Chuan Tan · Min Xie · Thong Ngee Goh

Feb 2003 · Quality Press

About this ebook

This book focuses on the collection, interpretation, and analysis of the voice of the customers (VOC) and serves as an excellent reference or textbook for learning how to apply QFD. Following this unique approach for capturing the VOC will ensure your product/service meets their needs. Included is a discussion of recent advances in QFD methodology, methods for strategically analyzing and selecting benchmarks, and examples through case studies. Contents: Introduction to Quality Function Deployment, Decision Making Using the House of Quality, Variability Analysis in QFD, QFD for Service Quality Analysis, The Implementation of QFD-based Linguistic Data, Benchmarking in QFD for Quality Improvement

About the author

K. C. Tan obtained his PhD from the Department of Industrial Engineering and Operations Research at the Virginia Polytechnic Institute and State University in 1990. Professor Tan is also Associate Director of the Office of Quality Management at National University of Singapore.

M. Xie received his PhD in Quality Technology from Linkoping University, Sweden, in 1987 and has published over 100 articles in refereed journals and four books in these areas. Professor Xie is a Senior Member of ASQ, IEEE, and IIE. He serves on the editorial boards of several quality, related journals.

T. N. Goh received his PhD from the University of Wisconsin-Madison in 1973. Currently Professor Goh is Director, Office of Quality Management, National University of Singapore. He is an elected Academician of the IAQ and a Fellow of the ASQ. He serves as an Associate Editor of Quality Engineering and is on the editorial boards of several other international research journals.