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Communication informs target customers, collaborators, and company employees and stakeholders about the benefits of the company’s offering. Communication is one aspect of marketing that has undergone dramatic changes in the past decade and is continuing to evolve rapidly. Despite these changes, there are a number of enduring marketing principles that are at the heart of successful communication campaigns. The core principles of marketing communication are outlined in this note. The discussion of communication management is complemented by an overview of the key advertising concepts, the essence of programmatic advertising, and an outline of the process of developing a communication plan. This note is an excerpt (Chapter 14) from Strategic Marketing Management: Theory and Practice by Alexander Chernev (Cerebellum Press, 2019).
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