Profiting from the Clash of Ideas: Constructive Conflict Leads to Better Decisions and Results
Oct 2009 · Pearson Education
Ebook
10
Pages
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About this ebook
This Element is an excerpt from Why Great Leaders Don't Take Yes for an Answer: Managing for Conflict and Consensus (ISBN: 9780137000630) by Michael A. Roberto. Available in print and digital formats.
Use constructive conflict to drive better decision-making, greater innovation, and real competitive advantage.
If an organization is saddled with a culture of polite talk, superficial congeniality, and low psychological safety, how can a leader spark greater candor? What tools can leaders employ to ignite a lively, constructive scuffle? Let’s examine how one chief executive created a decision process that was “confrontational by design.”
About the author
Michael A. Roberto is a faculty member at Bryant University. He teaches courses on general management, managerial decision making, and business strategy. Professor Roberto's work has been published in the Harvard Business Review, California Management Review, and The Leadership Quarterly. He is author of Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen and Why Great Leaders Don't Take Yes for an Answer: Managing for Conflict and Consensus.
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