Willie's Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty
Sep 2019 · Sound Wisdom
Ebook
160
Pages
family_home
Eligible
info
About this ebook
A book unlike any other customer service guide, Willie’s Way translates Willie’s common-sense wisdom into simple, practical applications. Each chapter looks at one of the six service secrets and explains how and why it works. From listening to customers, to offering them special favors, to making every customer connection memorable, these proven strategies will impress, entice and win new customers with every interaction.
As a successful speaker and author who travels constantly, Phillip Van Hooser has been in and out of his fair share of cabs. But only one cabbie ever taught him anything about customer service. That cabbie is Willie, and the common-sense wisdom he imparted has become known as Willie’s Way.
In Willie’s Way, you too will learn Willie’s unique brand of personalized service:
“Van Hooser absolutely hit the bulls-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh insights in the pages of this brilliantly written gem.” –Richard G. Kelley, Director of Sales Training, North America Axcan Pharma, Inc.
As a successful speaker and author who travels constantly, Phillip Van Hooser has been in and out of his fair share of cabs. But only one cabbie ever taught him anything about customer service. That cabbie is Willie, and the common-sense wisdom he imparted has become known as Willie’s Way.
In Willie’s Way, you too will learn Willie’s unique brand of personalized service:
- How to woo customers so they come back again and again
- How to wow customers so they tell their friends about you
- How to win customers’ long-term business by exceeding their expectations
- How to apply Willie’s techniques to your own enterprises to build long-term customer loyalty
“Van Hooser absolutely hit the bulls-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh insights in the pages of this brilliantly written gem.” –Richard G. Kelley, Director of Sales Training, North America Axcan Pharma, Inc.
About the author
Phillip Van Hooser is Founder and Concept Director for Leaders Ought to Know®, a comprehensive leadership development initiative that helps organizations maximize their leaders’ performance so they can achieve organizational goals. His leadership expertise has been used around the globe to cultivate great leaders who create competitive advantage. A frequent keynote speaker for top corporations and associations, Van Hooser is a member of the Speaker Hall of Fame, past president of the National Speakers Association and a Certified Speaking Professional. He holds a B.S. in Marketing from Murray State University and an M.B.A. from Nova Southeastern University.
Rate this ebook
Tell us what you think.
Reading information
Smartphones and tablets
Install the Google Play Books app for Android and iPad/iPhone. It syncs automatically with your account and allows you to read online or offline wherever you are.
Laptops and computers
You can listen to audiobooks purchased on Google Play using your computer's web browser.
eReaders and other devices
To read on e-ink devices like Kobo eReaders, you'll need to download a file and transfer it to your device. Follow the detailed Help Center instructions to transfer the files to supported eReaders.
