Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
Sobre este e-book
Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.
Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as:
- 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases.
- 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each.
- Nonverbal communication actions to back up your words.
- Sample dialogues that demonstrate how phrasing improves interactions.
- A five-step process for moving from conflict to resolution.
- "Why This Works" sections that provide detailed explanations.
Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.
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Sobre o autor
REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.
