After introducing the innovative framework, the book offers seven empiricalchapters—cases from seven countries and a range of policy areas (health,education, taxation, and local governance)—that show how management affects performance in different contexts. Following these empirical tests, the bookexamines themes that emerge across cases and seeks to set an agenda forfuture research. Intended for students and scholars of public administration and public policy, this book will be the first to provide a comprehensive comparative assessment of management’s impact on organizational performance.
The third edition is fully revised and updated to reflect the latest developments and research in the field including more coverage of governments and governance, feminist theory, emotional labor theory, and grounded research methodology. Expanded chapter conclusions, additional real-world application examples throughout, and a brand-new online supplement with sample comprehensive exam questions and summary tables make this an even more valuable resource for all public administration students.