In The Power of LEO, Chowdhury outlines a simple, three-part strategy for building continuous quality improvement every business operation, which he calls LEO: Listen to your customers and employees; Enrich your company by fixing the problems you learn about and seizing future opportunities; and Optimize your company by making sure the problems remains fixed and executing resulting plans for improvement.
Subir Chowdhury is the author of 13 books including the international bestsellers The Power of Six Sigma and The Ice Cream Maker. As chairman and CEO of ASI Consulting Group (www.asiusa.com), he advises CEOs and senior leaders of Fortune 100 companies, and in private and public sectors all over the world, helping them make ‘quality’ a part of their business culture. In 2009, the U.S. Department of Homeland Security presented him with the ‘Outstanding American by Choice Award’. His works are cited frequently in the national and international media. He lives with his family in Bloomfield Hills, Michigan.
Just as he did with the bestselling ISO 9001 in Plain English Cochran has written a comprehensive yet easily understandable guide to ISO 9001:2015. ISO 9001:2015 in Plain English was written so that anyone at any level of the organization can get to the heart of the standard’s requirements and how they apply to the organization quickly and simply. Plus, Cochran shows what has changed between the 2008 and 2015 version.
This straightforward book is ideal for people who are new to ISO 9001:2015, experienced ISO coordinators who want to get more out of an established system as they transition to the new standard, and for employees who just need a basic understanding of what ISO 9001:2015 is and how it applies to them.
Cochran explains each of ISO 9001:2015’s sections and clauses using real-world examples and frequently asked questions.