The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability

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Baffled by repeated mistakes in your department? Want to focus your employees' limited time on more valuable work? The answer to these challenges and more is business process improvement (BPI). Every process in every organization can be made more effective, cost-efficient, and adaptable to changing business needs. The good news is you don't need to be a BPM expert to get great results. Written by an experienced process analyst, this how-to guide presents a simple, bottom-line approach to process improvement work. With its proven 10-step method you can: Identify and prioritize the processes that need fixing * Eliminate duplication and bureaucracy * Control costs * Establish internal controls to reduce human error * Test and rework the process before introducing it * Implement the changes Now in its second edition, The Power of Business Process Improvement is even more user-friendly with new software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas. Whether you are new to BPI or a seasoned pro, you will have business running better in no time.
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About the author

SUSAN PAGE is an experienced business process improvement consultant who currently works for a major entertainment company. She has consulted in the computer, banking, health management, and entertainment industries, and has a master's degree in Computer Information Systems.

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Additional Information

Publisher
AMACOM
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Published on
Feb 17, 2010
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Pages
288
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ISBN
9780814414798
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Features
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Language
English
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Genres
Business & Economics / Decision-Making & Problem Solving
Business & Economics / Development / Business Development
Business & Economics / Management
Business & Economics / Organizational Behavior
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Content Protection
This content is DRM protected.
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Eligible for Family Library

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The Challenge
Built to Last, the defining management study of the nineties, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the verybeginning.

But what about the company that is not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?

The Study
For years, this question preyed on the mind of Jim Collins. Are there companies that defy gravity and convert long-term mediocrity or worse into long-term superiority? And if so, what are the universal distinguishing characteristics that cause a company to go from good to great?

The Standards
Using tough benchmarks, Collins and his research team identified a set of elite companies that made the leap to great results and sustained those results for at least fifteen years. How great? After the leap, the good-to-great companies generated cumulative stock returns that beat the general stock market by an average of seven times in fifteen years, better than twice the results delivered by a composite index of the world's greatest companies, including Coca-Cola, Intel, General Electric, and Merck.

The Comparisons
The research team contrasted the good-to-great companies with a carefully selected set of comparison companies that failed to make the leap from good to great. What was different? Why did one set of companies become truly great performers while the other set remained only good?

Over five years, the team analyzed the histories of all twenty-eight companies in the study. After sifting through mountains of data and thousands of pages of interviews, Collins and his crew discovered the key determinants of greatness -- why some companies make the leap and others don't.

The Findings
The findings of the Good to Great study will surprise many readers and shed light on virtually every area of management strategy and practice. The findings include:

Level 5 Leaders: The research team was shocked to discover the type of leadership required to achieve greatness. The Hedgehog Concept (Simplicity within the Three Circles): To go from good to great requires transcending the curse of competence. A Culture of Discipline: When you combine a culture of discipline with an ethic of entrepreneurship, you get the magical alchemy of great results. Technology Accelerators: Good-to-great companies think differently about the role of technology. The Flywheel and the Doom Loop: Those who launch radical change programs and wrenching restructurings will almost certainly fail to make the leap.

“Some of the key concepts discerned in the study,” comments Jim Collins, "fly in the face of our modern business culture and will, quite frankly, upset some people.”

Perhaps, but who can afford to ignore these findings?

Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives?

The primary obstacle is a conflict that's built into our brains, say Chip and Dan Heath, authors of the critically acclaimed bestseller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems - the rational mind and the emotional mind - that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. This tension can doom a change effort - but if it is overcome, change can come quickly.

In Switch, the Heaths show how everyday people - employees and managers, parents and nurses - have united both minds and, as a result, achieved dramatic results:

- The lowly medical interns who managed to defeat an entrenched, decades-old medical practice that was endangering patients
- The home-organizing guru who developed a simple technique for overcoming the dread of housekeeping 
- The manager who transformed a lackadaisical customer-support team into service zealots by removing a standard tool of customer service 

In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.
No One Is Too Tough to be Loved
Join seven Texas Rangers on the hunt for a menacing gang, who run straight into romances with women who foil their plans for both the job and their futures.
 
The Ranger's Reward by Gabrielle Meyer 
Texas Ranger, Griffin Sommer stops to check on the young widow, Evelyn Prentis minutes before the Markham gang arrives at her farm needing a place to hide. Griff and Evelyn are forced to pretend they’re married to keep Griff’s identity a secret, but will Evelyn’s young son let the truth out before Griff can bring the gang to justice?
 
More Precious than Rubies by Lorna Seilstad
Fun-loving, charismatic Texas Ranger Whit Murray is restless for an adventure. When bandits attack the train he is on and steal jewels Violet Tatienne is transporting home to her father’s jewelry store, the two of them must work together to find the thieves. Will each one’s individual goals keep them from discovering the real treasure is in each other? 

Jesse’s Sparrow by Amanda Barratt
Former soiled dove, Sara Byrne longs for escape. . .and rides straight into danger. Ranger Jesse Rawlings wants only to defend and protect.  . .no love involved. But when Sara’s stagecoach is robbed and her possessions stolen, can she find the strength to aid a man she deems anything but trustworthy in bringing justice to the perpetrators?
 
The Countess and the Cowboy by Kathleen Y’Barbo
Ava Becker is furious that her brother sold her favorite stallion to the irritating Texas Ranger Ezra Creed. When the horse goes missing, Ezra blames Ava, who sets out to find the horse, landing in an outlaw’s camp instead. Can Ezra protect the persistent Ava without falling in love, or will love make for a dangerous chase?

Simple Interest by Susan Page Davis
While making his monthly deposit, Ranger O’Neal Brewster is forced to watch robbers escape with the prim and pretty bank teller as their hostage. Augusta Ferris quickly makes the outlaws regret kidnapping her, but she is determined to get back the bank’s money—whether the Ranger helps her or not.
 
Partners in Crime by Vickie McDonough
Micah McCullough, a Texas Ranger working undercover in the Markham gang, is tasked with guarding Laurel Underwood, a silversmith, who was kidnapped to create plates for printing counterfeit money. Laurel knows she doesn’t have the expertise. Her only option is to stall and seek escape. What will the outlaws do when they learn her secret?
 
Guard Your Heart by Erica Vetsch
When Constance Spanner witnesses a murder, Branch Kilborn is tasked with protecting her until she can testify against Cass Markham. This is the Ranger squad’s chance to abolish the Markham gang once and for all, but Branch soon finds that protecting Constance has become about more than just the job.
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