The Serious Business of Small Talk: Becoming Fluent, Comfortable, and Charming

Carol A. Fleming

Mar 2018 · Berrett-Koehler Publishers

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Small talk has a big impact—learn to master this most important communication skill to feel more at ease at work, parties, and events of all kinds.
 
Carol Fleming wants to show you that small talk is not as small as you might think. It’s the foundation of every relationship, professional and personal. It’s the sound of people reaching out to each other, searching for similarities, shared interests, goodwill, connections, and friendship. And it’s something that can be learned, even by those requiring the smallest of baby steps.
 
We engage in small talk every day with people we know—but it feels a lot tougher when we go outside our comfort zone. This guide to graceful social conversation covers both inner and outer aspects—from the right attitude to how to dress, move around, and introduce yourself. Most importantly, Fleming lays out a series of simple, memorable conversational strategies that make it easy to go from “Nice weather we're having” to a genuine, rewarding give-and-take. 
 
But she won’t tell you what to say. Believe it or not, you already have what you need inside you. She merely provides the keys to unlock it!

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Carol Fleming has worked as a personal communication coach since 1980, specializing in vocal development and bringing her unique knowledge and skills to the speaking needs of individual and corporate clients. She is the author of the bestselling It's the Way You Say It, and earned her MA and PhD from Northwestern University in the Department of Communication Disorders. Carol Fleming currently is the Chair of the Member-Led Forums for the Commonwealth Club of America.