The Shift: How Seeing People as People Changes Everything

Kimberly White

jun 2018 · Berrett-Koehler Publishers

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A Simple yet Profound Shift

Seeing people as people is an idea so simple you'll swear you've heard it a million times but so profound you'll never stop learning from it. Kimberly White discovered it in a chain of nursing homes whose leaders, nurses, and housekeepers saw their patients, not as tasks to be ticked off a to-do list, but as valuable human beings.
White helps you to this transformative shift with warm encouragement, insightful guidance, and powerfully moving, true accounts of extraordinary human goodness.

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Kimberly White is a freelance writer who spent 12 years overpaying on Manhattan rent in order to take her five children to free museums, and recently relocated to a small farm town in Illinois to focus on writing. She is a certified Arbinger presenter and former research assistant to the founder, Terry Warner. Her 9 months of research for this book included dozens of hours working alongside nursing home employees in offices, vans, patient rooms, and kitchens.