The Customer-Driven Playbook: Converting Customer Feedback into Successful Products

Travis Lowdermilk · Jessica Rich

Jun 2017 · "O'Reilly Media, Inc."

Ebook

254

Pages

Eligible

About this ebook

Despite the wide acceptance of Lean approaches and customer-development strategies, many product teams still have difficulty putting these principles into meaningful action. That’s where The Customer-Driven Playbook comes in. This practical guide provides a complete end-to-end process that will help you understand customers, identify their problems, conceptualize new ideas, and create fantastic products they’ll love.

To build successful products, you need to continually test your assumptions about your customers and the products you build. This book shows team leads, researchers, designers, and managers how to use the Hypothesis Progression Framework (HPF) to formulate, experiment with, and make sense of critical customer and product assumptions at every stage. With helpful tips, real-world examples, and complete guides, you’ll quickly learn how to turn Lean theory into action.

Collect and formulate your assumptions into hypotheses that can be tested to unlock meaningful insights
Conduct experiments to create a continual cadence of learning
Derive patterns and meaning from the feedback you’ve collected from customers
Improve your confidence when making strategic business and product decisions
Track the progression of your assumptions, hypotheses, early ideas, concepts, and product features with step-by-step playbooks
Improve customer satisfaction by creating a consistent feedback loop

About the author

Travis Lowdermilk has been building software experiences as both a developer and a designer for over 15 years. Currently, Travis is a UX Designer at Microsoft, helping teams apply design thinking to their products.To learn more about Travis, visit: www.travislowdermilk.com

Jessica Rich is a UX Researcher at Microsoft with a PhD in Human Factors. With over a decade of experience in the software industry, Jessica has lead teams through customer and product development using Lean strategies.

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