* a conceptual framework for understanding the innovative capacity of voluntary organizations
* empirical evidence detailing the nature and extent of innovation
* an analysis of successful innovators in personal social services
* the applicability of the for-profit model of innovation to non-profit organizations
* an account of the contingent nature of voluntary organizations' relationship to their external environment and particularly their main funders.
The development of a theory of innovation in non-market and nonprofit conditions makes this volume an important addition to organizational studies literature.