About this ebook
This volume focuses on the crucial role of emotions in forming and sustaining individual and collective identities at work. In addition, it explores the outcomes and boundaries of such identities while recognizing the driving role of emotions at various organizational levels, acknowledging that the relationship between emotion and identity is multifaceted and can be explored from various points of view. Identities and emotions are constantly evolving and are central aspects of organizational behavior, from the front-line interactions of employees to the broader ideological forces that shape institutions and organizational cultures. Thus, this volume recognizes the depth of emotion and identity at work by addressing these topics on individual, group, occupational, and social role levels. This volume is organized in four parts to contribute clearly to each of these areas of inquiry. Part 1 focuses on the micro-level topics of identity, anger and diversity. Part 2 focuses on the role of emotions in public sector settings, Part 3 focuses on the relationships between gender, emotions and identity, while Part 4 investigates how emotions influence individual identification with work.
About the author
Wilfred J. Zerbe is Professor of Organizational Behaviour and Dean of the Faculty of Business Administration at Memorial University of Newfoundland. His research interests focus on emotions in organizations, organizational research methods, service sector management, business ethics, and leadership. His publications have appeared in books and journals including The Academy of Management Review, Industrial and Labour Relations Review, Canadian Journal of Administrative Sciences, Journal of Business Research, Journal of Psychology, Journal of Services Marketing, and Journal of Research in Higher Education.
Charmine E. J. Härtel is Professor of Human Resource Management and Organizational Development in the UQ Business School at The University of Queensland, Australia. Her research and consulting focus on the individual, group and organization-level qualities associated with positive work environments. Her work in the area of emotions includes development of a workgroup emotional climate scale, investigations of emotional experiences within diverse workgroups, and studies of the affective dimension of organizational culture. Charmine has authored over 70 refereed journal articles, which have appeared in journals such as the Academy of Management Review, Journal of Applied Psychology, Leadership Quarterly, and Journal of Management.
Neal M. Ashkanasy is a Professor of Management at the UQ Business School at the University of Queensland in Australia. He came to academe in after an 18-year career in water resources engineering. He received his PhD in social/organizational psychology from the same university. His research is in leadership, organizational culture, ethics, and emotions in organizations, and his work has been published in leading journals including the Academy of Management Journal and Review, the Journal of Organizational Behavior, and the Journal of Applied Psychology. He is Associate Editor for Emotion Review and Series Co-Editor of Research on Emotion in Organizations. He has served as Editor-in-Chief of the Journal of Organizational Behavior and Associate Editor for the Academy of Management Review and Academy of Management Learning and Education. Prof. Ashkanasy is a Fellow of the Academy for the Social Sciences in the UK (AcSS) and Australia (ASSA); the Association for Psychological Science (APS); the Society for Industrial and Organizational Psychology (SIOP); Southern Management Association (SMA), and the Queensland Academy of Arts and Sciences (QAAS). In 2017, he was awarded a Medal in the Order of Australia.
Laura Petitta is Ph.D. in Work and Organizational Psychology at the Faculty of Medicine and Psychology of the Sapienza University of Rome, and Professor of Training and Organization Development. She has conducted applied research aimed at developing well-being, coaching, psychosocial training, leadership and goal setting systems, with main regard to the role of emotions at work and organizational culture. Since 1995 has conducted organizational consultancy and has contributed to develop several assessment tools aimed at designing Organizational Development interventions. She has published in journals including Work & Stress, Safety Science, Stress & Health, Accident Analysis and Prevention, European Psychologist, Journal of Business Ethics, Organization Management Journal, and Group Dynamics.
Charmine E. J. Härtel is Professor of Human Resource Management and Organizational Development in the UQ Business School at The University of Queensland, Australia. Her research and consulting focus on the individual, group and organization-level qualities associated with positive work environments. Her work in the area of emotions includes development of a workgroup emotional climate scale, investigations of emotional experiences within diverse workgroups, and studies of the affective dimension of organizational culture. Charmine has authored over 70 refereed journal articles, which have appeared in journals such as the Academy of Management Review, Journal of Applied Psychology, Leadership Quarterly, and Journal of Management.
Neal M. Ashkanasy is a Professor of Management at the UQ Business School at the University of Queensland in Australia. He came to academe in after an 18-year career in water resources engineering. He received his PhD in social/organizational psychology from the same university. His research is in leadership, organizational culture, ethics, and emotions in organizations, and his work has been published in leading journals including the Academy of Management Journal and Review, the Journal of Organizational Behavior, and the Journal of Applied Psychology. He is Associate Editor for Emotion Review and Series Co-Editor of Research on Emotion in Organizations. He has served as Editor-in-Chief of the Journal of Organizational Behavior and Associate Editor for the Academy of Management Review and Academy of Management Learning and Education. Prof. Ashkanasy is a Fellow of the Academy for the Social Sciences in the UK (AcSS) and Australia (ASSA); the Association for Psychological Science (APS); the Society for Industrial and Organizational Psychology (SIOP); Southern Management Association (SMA), and the Queensland Academy of Arts and Sciences (QAAS). In 2017, he was awarded a Medal in the Order of Australia.
Laura Petitta is Ph.D. in Work and Organizational Psychology at the Faculty of Medicine and Psychology of the Sapienza University of Rome, and Professor of Training and Organization Development. She has conducted applied research aimed at developing well-being, coaching, psychosocial training, leadership and goal setting systems, with main regard to the role of emotions at work and organizational culture. Since 1995 has conducted organizational consultancy and has contributed to develop several assessment tools aimed at designing Organizational Development interventions. She has published in journals including Work & Stress, Safety Science, Stress & Health, Accident Analysis and Prevention, European Psychologist, Journal of Business Ethics, Organization Management Journal, and Group Dynamics.
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