Best Practices and New Perspectives in Service Science and Management

Ordóñez de Pablos, Patricia · Tennyson, Robert D.

Apr 2013 · IGI Global

About this ebook

Within global commerce, services and management play a vital role in the economy. Service systems are necessary for organizations, and a multi-disciplinary approach is ideal to establish full understanding of these systems.

Best Practices and New Perspectives in Service Science and Management provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services. This book is essential for researchers and practitioners in the fields of computer science, software management, and engineering.

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About the author

Patricia Ordóñez de Pablos is a professor in the Department of Business Administration and Accountability in the Faculty of Economics at The University of Oviedo (Spain). Her teaching and research interests focus on the areas of strategic management, knowledge management, intellectual capital, and China. She serves as an Associate Editor for the Behaviour and Information Technology journal. Additionally, she is Editor-in-Chief of the International Journal of Learning and Intellectual Capital (IJLIC) and the International Journal of Strategic Change Management (IJSCM). She is also Editor-in-Chief of IGI Global’s International Journal of Asian Business and Information Management (IJABIM), as well as editor for a number of IGI Global book publications and full book series.

Robert Tennyson is a professor in the Department of Educational Psychology, University of Minnesota. He is also the editor of Computers in Human Behavior (Elsevier). He has published over 200 scientific papers, books chapters and books. His presentations include numerous international settings and audiences. Research includes concept learning, instructional design principles and strategies, technology-based learning systems, computer simulations and games, and evaluation. [Editor]