About this ebook
User Experience (UX) can be strongly influenced by behavioral factors such as emotions, beliefs, preferences and even cultural backgrounds. Being aware of this, Web designers keep developing strategies to improve the overall UX with the help of storytelling, tools for problem solving, relationship engineering and costumer service improvement. This Smashing eBook User Experience Design provides you with insights on how to improve your website based on the most important UX principles.
TABLE OF CONTENTS
- Why User Experience Cannot Be Designed
- Design Is About Solving Problems
- A Design Is Only As Deep As It Is Usable
- Designing The Well Tempered Web
- Better User Experience With Storytelling Part 1
- Better User Experience With Storytelling Part 2
- Relationship Engineering Part 1
- Relationship Engineering Part 2
- Taking A Customer From Like To Love: The UX Of Long Term Relationships
- Idiots, Drama Queens And Scammers: Improving Customer Service with UX
TABLE OF CONTENTS
- Why User Experience Cannot Be Designed
- Design Is About Solving Problems
- A Design Is Only As Deep As It Is Usable
- Designing The Well Tempered Web
- Better User Experience With Storytelling Part 1
- Better User Experience With Storytelling Part 2
- Relationship Engineering Part 1
- Relationship Engineering Part 2
- Taking A Customer From Like To Love: The UX Of Long Term Relationships
- Idiots, Drama Queens And Scammers: Improving Customer Service with UX
Ratings and reviews
4.5
12 reviews
A Google user
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June 10, 2014
Whether your new to the world of UX or a seasoned designer this ebook is full of excellent insight and theory that will expand your mind. It covers the basics of UX and some of the deeper concepts that will amaze you and intrigue you. I loved the chapters on storytelling and relationships and will read this book at least a couple more times just to soak it all in again. I can stress how helpful this little book was in learning the fundamentals of UX.
R.P. Hazarika
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May 6, 2014
Till yesterday I was considering only visual design. This book opened my eyes to consider design in a broader sense. Looking forward for more.
Bill Dingwall
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February 20, 2014
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