CRAIG E. RUNDE is director of the Center for Conflict Dynamics at Eckerd College, St. Petersburg, Florida.
TIM A. FLANAGAN is co-owner of Custom Leadership Solutions, St. Petersburg, Florida, and senior fellow at the Center for Conflict Dynamics.
They are the coauthors of the first edition of Becoming a Conflict Competent Leader, Building Conflict Competent Teams, and Developing Your Conflict Competence.