IT Projects and IT Operations go Hand in Hand: مشاريع تكنولوجيا المعلومات وعمليات تشغيل تكنولوجيا المعلومات أمران متلازمان

Ayman Essmat

Dec 2016 · The EAITSM Inc.

About this ebook

The idea for this book is stemmed from the questions the author is frequently asked by project managers and service management practitioners working in the information technology industry. These questions centre around the difference between change, project and release management, and the value of using release management in projects. In addition, the author is frequently asked whether project managers should adhere to the IT operational processes. The most interesting question the author found is, ‘Can I deal with a project as a change’? These questions, in addition to the author's experience of projects failing because of the lack of a handover process, influenced the author to think about the integration model that can provide a seamless IT Operating model. This book aims to help solve the conflict between IT operations and IT projects, by providing a seamless IT operating model, considering the various best practices that can be used in IT management. This book will be of interest to project managers, CTOs, CIOs, IT managers, ITSM practitioners, IT specialists, IT consultants, governance practitioners, change managers,and transition managers. It will help address many issues that exist between IT projects and the IT operational relationship.

About the author

Ayman Essmat, ICT Services Manager at NSW Health, is a senior information management leader who provides IT management solution for multinational organisations for over 21 years in Australia, North Africa, and Middle East. He is successfully managing corporate-wide organisational change of develop and implement an IT Management Strategy that efficiently and effectively deliver ICT services that meet business expectations. Ayman was born in December 1972 in Alexandria, Egypt. He attended the University of Helwan where he graduated in electronics science before moving to Abu Dhabi in 2004, and settled in Australia in 2011. Ayman holds a number of professional certifications in the information technology and management fields, such as PMP, ITIL Expert and others. You can follow Ayman on: Twitter: @aymanessmat - LinkedIn: https://www.linkedin.com/in/ayman-essmat-5310038