Measuring the Value of Information Technology

van der Zee, Ing. Han T.M.

Jul 2001 · IGI Global

About this ebook

Business managers, management consultants and researchers regularly question whether and how the contribution of IT to business performance can be measured. This book contributes to the art and science of the expost valuation of IT, by posing and answering key management questions, offering insights into the value of IT once it has been developed, implemented and used. Measuring the Value of Information Technology targets business managers, IT managers, business students and researchers and will enable its readers to systematically, effectively and consistently measure the value of Information Technology.

About the author

Prof. Dr. Ing. Han T.M. van der Zee is director of the Nolan Norton Institute, an international research arm of KPMG / Nolan, Norton & Co. Management Consultants in De Meern, The Netherlands. He is in charge of thought leadership and innovation of consulting approaches for business strategy, organizational development, and IT strategy and management. He is also a professor at the Dutch Tilburg University, where he teaches and researches on the impact of information technology on businesses and business transformation. Prior to re-joining Nolan, Norton & Co. in November 1996, he was managing consultant for Nolan, Norton & Co. from 1986-1991. He also worked for Arthur D. Little and the Index Group in senior consulting positions. Prior to that he worked in managerial IT positions for multinational companies. He is the author of several articles and books, and speaks regularly at public conferences on this subject. He has university degrees in Computer Science and Business Administration, and obtained a doctorate degree on “Measuring the Value of IT” from the Economic Faculty of Tilburg University in The Netherlands. [Editor]