About this ebook
STOP REACTING TO NOISE. START RESPONDING TO SIGNALS.
Measures of Success shows business leaders how.
A PRACTICAL GUIDE FOR HOW TO MANAGE YOUR METRICS
Organizations depend on metrics for their business. Question is, are they helping people do the right things? Or, encouraging them to overreact to every uptick, downturn, and change?
In other words, reacting to noise. Noise is present in every metric. But, it's our reaction to noise that causes waste and stress. Too often, people don't recognize this.
Like feeling stuck on a rollercoaster you no longer enjoy. We do and explain things that don't help us improve. At the cost of doing things that do. No need to be jittery about every change in a metric. Not by a long shot.
Measures of Success shows a better way to chart and manage your metrics, in any organization or setting. For your business processes and activities, you need to know what's working, what's not, and what to change. And why. Then, you can determine what to stop doing, what to start doing, what to keep doing.
So you can...
Jump off the metrics rollercoaster, by responding to signals. Systematically. Sustainably.
Learn how to identify meaningful signals in a metric. To respond just right.
Or perhaps, not at all. You'll learn how with methods easy to understand, making it obvious what activities to do next. Loads of vivid stories and clear examples from healthcare, software companies, and more. With compelling case studies from the news and personal lives, too.
"What gets measured gets managed." We've all heard that. But did you ever learn how to manage a metric? This ain't about gaming the system or fudging the numbers. This is about delivering real value, understood by everyone, and proven with data.
Learn a better way to manage your measures.
WHO IS MEASURES OF SUCCESS FOR?
EXECUTIVES AND LEADERS...in healthcare, manufacturing, and services. Who know what to measure, and are now ready to learn how to manage those measurements. And...
WILLING TO...
Challenge and change the way things are done today
Motivate workers to think and do them better tomorrow
Coach people, versus telling them what to do
Be responsible for results, not hold others accountable
Encourage people to collaborate, not compete
Help people sleep better at night because they're improving their work during the day
TO BE CLEAR
Measures of Success is not for leaders who'd rather give orders. Then, blame others when things go south. That whole hit the target or else thing... won't create real change, nor real value. But that ain't you, right?
AFTER READING MEASURES OF SUCCESS
...you'll be able to answer three critical questions for your business.
Are we achieving our target? And, how often? Occasionally? Consistently?
Are we improving? And, can we predict our future performance?
How do we improve? And, when do we react? When do we ignore? When do we improve?
...AND HOW CAN WE PROVE WE'RE IMPROVING?
How would you feel if you could answer these questions for your business? Measures of Success shows you how.
PROCESS BEHAVIOR CHARTS
This book teaches you a proven method for filtering out noise, so we can identify signals. This means we waste less time chasing our tail and more time responding to signals that really matter, heading off small problems before they become big, or showing that we've boosted performance in significant and sustainable ways.
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About the author
Mark Graban is an internationally-recognized consultant, published author, professional speaker, and blogger. He builds upon a deep education in engineering and management with practical experience working with executives and frontline employees in multiple industries to synthesize and practice methods including Lean management, continuous improvement, statistical methods, and people-centered leadership approaches.
Mark’s motivation is to humbly help others learn how to improve and sustain performance. In his healthcare work, this means improving the quality of care and patient safety, while also reducing cost and improving the workplace experience. Across multiple sectors, goals also include improving the customer (or patient) experience, to help the development of leaders and employees, and to build stronger, more adaptive organizations for the long term.
He has learned, practiced, and taught these methodologies in settings including manufacturing, healthcare, and technology startups. Working independently since 2010, and in partnership with other consulting groups, Mark enjoys working with organizations that are looking for better ways to improve, with leaders who are willing to lead that charge.
Mark also consults part time as a Senior Advisor for healthcare clients with the firm Value Capture. He is also a Senior Advisor to the technology and software company KaiNexus.
See more at his website: http://www.markgraban.com
