Enterprise Service Management (ESM): The art of ESM in the era of AI, blockchain and metaverse

Enamul Haque

Dec 2022 · Enel Publications

Ebook

225

Pages

Eligible

About this ebook

This book has the most simplified explanations of Enterprise Service Management with little technical jargon. Enterprise Service Management (ESM) describes how organisations aim to maximise value creation in line with the organisation's mission. It provides a source of elegance and structure when the world becomes more chaotic, with new techniques and technology vying for our attention.

In this book, we explored some key trends driving ESM adoption across industries today. These include cloud computing, DevOps workflows, AI, blockchain, metaverse and many other collaboration tools, which have become increasingly popular with IT organisations over the past few years. You will find step-by-step guidelines for streamlining your ESM journey and other corporate objectives. You will understand business disruption and digital transformation – all influencing such adoption for an enterprise to function today.

The main features include setting up your ESM strategy, ESM implementation methods, ESM operating model, and future trends in ITSM. We looked into the metaverse, blockchain, ESG etc., their ways of shaping the ESM platforms, and many more features that the ESM roadmap would require.

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