3CX

3CX

About this app

With the 3CX App you can make and receive work calls, schedule conferences, video call and chat from anywhere. The 3CX App is truly your one-stop tool for working remotely - easily and efficiently.

Getting Started:
Once the app is downloaded, open it and:
1. Agree to the license agreement.
2. Follow the on screen instructions to configure your app with your extension - you need your 3CX Welcome Email email with your credentials, sent from your Administrator.
3. Allow camera access to scan the QR code from your 3CX web client - details in your email.
4. Grant all the necessary permissions in the next screens.
5. Make sure to follow the battery optimization instructions for the app to work efficiently.

And that's all! You can now stay connected on-the-go!

Important read: This app is only for use with 3CX v18 and is not a standalone app.

More information: https://www.3cx.com/user-manual/installation-android/

Ratings and reviews

Went from usable to terrible. I get multiple instances of the same one incoming phone call, then the call drops completely. No matter the setting, none of the calls ring. Even if you have the application set to run in the background, and set to use data regardless, the app disconnects completely everytime the window is minimized. You can have the app open, staring at it, and you'll get an automatic missed call when it never even rang. Don't waste your time or your company's money.

There are so very few things you can adjust with this app & I dislike the layout, the fact that my phone can't control the settings, and as of a few days ago I don't even get the whole screen to come up when a call cones in. On the tiny ribbon I get, it takes forever for the data to scroll so I can see who is calling. If I had another option, I'd use it!!!

Call quality even when it is working is really poor- nothing but complaints from people on the other end. When you're on a call, if another call comes through, 50% of the time, instead of another line ringing, it rings in your ear as if the app isn't open. Call forwarding is always messed up. I have to force stop and reopen to get it to stop reconnecting and beeping in my ear. Wifi, data, doesn't matter, ALWAYS reconnecting! It's maddening!

What's new

New: Show summary and transcription snippets for recordings and voicemails
New: Ability to block number for incoming calls and external chats
New: Ability to leverage allowed country codes
Fixed: Filter out results for recording summary
Fixed: Show extension name for Monitor connection quality
Fixed: Image preview in chat notifications is not exposed