
M.J. Morin
My husband and I just ran the virtual armytenmiler. We clicked to start the race at the same time. He was using his phone to listen to a book, I was not using my phone for anything except the app. He heard prompts at every mile and was able to submit his results. After my 10 miles, I checked my phone, the app said I ran 0.23 miles! The app doesn't appear to work in the background - no record of having run 10 miles! Maybe I just missed the instruction to turn off any phone power saving features.
7 people found this review helpful
ACTIVE Network, LLC
November 24, 2020
Hi M.J. - thank you for taking the time to give us your detailed feedback. We released an update last week that should solve this issue for others going forward. Again thank you for your feedback and thank you for participating in a virtual run!

Patrick Allard
Like the others, i used it for army ten-miler. It worked great, gave me updates every mile then showed my time at the end. THEN i hit submit results and it completely lost my time, couldn't find it anywhere or even a record that i had done a run. If you use this app make sure you have GPS enabled when the screen is locked and that you take a screen shot when you finish.
5 people found this review helpful
ACTIVE Network, LLC
November 24, 2020
Thank you for your feedback. We were able to solve this issue affecting some devices and have corrected it with our most recent update. We are sorry you had this experience, but we hope you will give us another shot.

Neil Petta
App successfully timed my virtual race but would not upload the results (failed to connect) even after trying a few times on LTE and WiFi. Rebooted my phone to see if that would resolve the issue, and results had disappeared from the app. Good thing I had taken a screenshot of the malfunction that included my race time..... Very hard to recommend this app...
2 people found this review helpful
ACTIVE Network, LLC
November 24, 2020
Hi Neil, thank you for taking time to write to us. We wanted to let you know that we were able to identify and fix this issue affecting some participants. We apologize for the inconvenience this caused, but we hope you will give us another shot. Thanks again for the feedback and participating in a virtual race!