Luis Alves
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Except making the reservation, the app is useless, I wasn't able to pick up a car at the air port with talking to a person, I waited 1 hour for the car. staff was friendly the computer systems wete down. I wanted to extend my rental, if require me to talk to a person, waited more than 15 mins for someone to pick the phone. The app is useless, except for booking.
2 people found this review helpful
Pam Noble
OMG this app sucks. My husband just rented a car, put it on his credit card, and listed me as the driver. I then downloaded the app thinking it would streamline the process when I pick up the car. But no. I can't access my reservation because it's under my husband's name even though I'm the only registered driver. I can access it just fine through Chrome, just not through the app. Would give zero stars if possible because the app is 100% useless.
4 people found this review helpful
Valerie Hufford
It's easy to see my retals but I'm never able to see, or go directly to my car when arriving. Even though I'm preferred, I am always, ALWAYS, forced to go to the desk, with no explanation. Yesterday I waited 45 minutes with only 5 people ahead of me. Please fix this feature, it's ridiculous to advertise it as a perk for being "preferred", yet it never works.
4 people found this review helpful