Let me down when I needed it Was pumped to use Emerald Checkout 1st time in Phoenix. Go to scan the code on the window... and get a server error. Couldn't find my reservation. Tried multiple times. I just checked the app at baggage claim w/o probs. And it wasn't a carrier signal strength issue with where we were at in the garage, either. Had full strength. Had to checkout from lot BAU. Time-saver? #fail
Simple and Efficient This app is super easy to use and straight to the point with prices. I've never had a problem with renting or discrepancies with pricing once I picked up my vehicle.
Cannot use new service App did not find a current reservation and I could not use the virtual aisle to pick my vehicle. Very disappointing since I received an email about this new service.
National App I like it as far as making reservations. I keep forgetting about the virtual exit. Perhaps if there was a reminder for it, I would use it. Or if there is a reminder, it isn't large enough to notice.
Work in progress The app is nice app to use and as long as you're not renting locally you can use the emerald scan to create an Express environment when leaving the rental location
App works well enough, National is awesome. The app works ok mostly. Make rentals, check details, extend rental usually works fine. But National itself is great. Would use them regardless of the app.
• We are constantly working to improve our app experience for you. We've made a few under the hood updates to increase stability and performance.
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