First time I used it agents were helpful, patient while I picked up car. Having addituonal option costs available in app would be a huge help, rather than getting hit w/them @ pick up. Agree it would be helpful to have e+ info available to apply/use points as well as ability to modify or cancel a reservation. Look forward to using it next week overseas. Trust it will make entire process enjoyable & smooth.
If you are renting from the Houston area I HIGHLY recommend the Downtown Houston location @2101 Travis St. The staff at this location truly know what customer service is all about and I now drive out of my way just to rent from this location. And I have always used this app to reserve with zero issue. Thanks Downtown Houston team for always being so pleasant to deal with! :)
The app looks good and works pretty well. The major issue is with redeeming promotions. I'm constantly emailed free upgrades and even offered deals on rentals from within the app. I always try to apply the promotions to my rentals and it has never once worked. Sometimes the rental agents will honor a free upgrade anyhow, but it still sucks to have irredeemable deals put in front of you all the time!
Good app! Mostly everything works the way it should on this app. Minus 1 star because it hasn't changed my tier yet... I don't think it calculates time/days rented correctly. Still good app overall since it makes reservations easy.
Very easy to use! No complaints! Made a reservation within 5 mins. The only thing I would ask enterprise to change is payment, so I can pay ahead.
As with most apps, after updating they become more difficult to use and features not as good, if it's not broken why try to fix it. No problem with company, just app, İ use website now as it is easier and better
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