
Michelle Ong
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this is a good membership to join but there are major flaws in the app. firstly I referred 3 others to join but was not credited the 1000 points for each as indicated. After playing the word games on 2 consecutive days, my points are also not credited. lucky spin points are said to be credited within 7 days. shall monitor this. wrote in several times via email but no reply.
1 person found this review helpful
Al-Futtaim Group
October 3, 2025
Hi, thank you for your feedback and for being part of our membership. đ Weâre sorry to hear about the missing points. Please share your details with us at help@mybluerewards.com
so, our team can check your account and assist you in resolving this issue.

Pamela Ballabh
Blue gives me scan codes for extra savings( double cashback/10% cashback)but The View Mall, Kuwait associates never scans them. It has happened repeated times to me. They say it's already added but then why does Blue give me a separate code to scan which they dont scan as they dont want us to get our points. Why do they refuse to scan the extra discount ? Horrible customer service by Nelee and Rudelyn today.
Al-Futtaim Group
October 8, 2025
Hi, weâre sorry to hear about your experience. Please share your contact number, the date and time of your visit, and any available receipts with us at help@mybluerewards.com
so our team can raise this with the partner and investigate it further. We truly value your feedback and will do our best to resolve this for you.

Irshad Ahmed
Absolutely horrible. App is very slow, buggy, never counts the points won and to add to that, I never got my birthday exclusive vouchers from Marks and Spencer and wishes which used to make my day. VERY DISAPPOINTED
13 people found this review helpful
Al-Futtaim Group
August 18, 2025
We're truly sorry for your experience. We understand how frustrating slow performance and not receiving your birthday vouchers can be. Please reach out to us at help@mybluerewards.com with your details so we can review your case and make this right.