
Rob Tudor
Absolutely shocking and prompted me to look elsewhere. You are lucky if the app connects. Settings are not backed up. Mostly it cannot find devices even after connecting. The readings are rubbish. The older purifiers were great, BlueAir now have style over substance and are over priced and poorly performing in my experience. Customer support also shocking. My advice is to stay well clear and don't be fooled by the glossy brochures.
9 people found this review helpful
Hey there, we appreciate you taking the time to submit this feedback and are so sorry to hear you experienced these issues. Could you please send an e-mail detailing your technical issues to our customer support at info@blueair.com? We'll be happy to assist.

Irena Oldfield
App is very easy to use once you have devices added. But I need to connect the devices after each update and it is lengthy and complex process for me as our Internet is router with SIM card. Easy setup is if you have broadband I guess. Plus I get message that device can't be connected because region and current country do not match. It happens after each update. I need to create new account with new email every time or delete the current account. So silly.
3 people found this review helpful
Hello Irena,
Thank you for your feedback and indeed it sounds very stressful to have to re-connect your device with the app constantly. We are very sorry for your bad experience. Our development team has received the information and we hope to be able to solve this issue in the near future.

Justin Barber
Good app that is well designed, easy to use, and functional. I took two stars away because to show you the outdoor air quality (as reported by internet third-parties), you need to first log in, which isn't really needed, and then you need to give the app your precise (exact) location. Allowing it your approximate location (which is about a 1.5 mile radius) is easily good enough for your local air quality, but instead they want to know who you are and exactly where you live, which is unnecessary.
8 people found this review helpful