
Donna Powers
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As a wheelchair user I really appreciate the ability to turn my lights and switches on and off using an app on my phone. I now wish that the contractor who put these in would have chosen something else. I am really frustrated with the length of time these things stay offline and the time-consuming process it takes to reconnect them. they are now offline for over 24 hours, they will not reconnect and my email to customer support has not been returned.
2 people found this review helpful
We are really sorry for the trouble, and we appreciate you bringing this issue to our attention. Could you reach out to our support team at blsupport@eaton.com with your account details so that we can investigate this?

Maria Cisneros
Have had the light switch for a while now and have had constant issues with it connecting to Google Home. Sometimes, it'll connect and stay connected for a few hours, but most of the time, it says that this app isn't reaponding when trying to link. It'll randomly turn on sometimes, and sometimes, we have to manually press the button four or five times for it to turn on. Google thinks it's always offline, although, most of the time, I can control it through this app.
We are sorry to hear you are having troubles with your devices working with Google Home. Could you please reach out to our support team at blsupport@eaton.com so that we can help investigate this issue with you?

Don Con
Bought three switches. Downloaded the Brightlayer app. dragged my cranial wadding through the process of adding the three switches to the app so they may be turned on at an appropriate time each day. They performed nearly flawlessly for about a week. Then the switches could not be found, did not operate according to the set time. I reassigned one particular switch several times and it would never work correctly. I finally deleted the app to start over. Now I can't even. I am sooo frustrated.
5 people found this review helpful
We're sorry to hear about all your frustrations, and we'd love to try to get everything working again for you. If you can send more details to BLSupport@eaton.com, we'll do our best to get this resolved.