
W James
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Edit down to 1 star. App continues to be absolute trash. Features that don't work, bad navigation, etc. Today it's falsely telling me it can't open because I'm offline. Um, no, I'm online, which is how I can leave this review. Note to customers who want reward points: Just say your phone number to the cashier, who can enter it manually on the register. Don't use this atrocious app.
CAVA Grill
October 1, 2025
Hi! Thank you so much for taking the time to share this feedback with us. We truly apologize for the technical issues you've encountered, and we want you to know that we have shared this with our team so that we can look into it further.

Zach Patz
I downloaded the app due to a poor experience on the website. I tried 3 different times to modify a standard menu item after it had been added to my cart, and doing so cleared my cart. I came to download the app thinking this would be a much easier experience. I was wrong. Same issue. I guess because I didnt have an account the app decided to wipe my cart when I tried to change something. Uninstalled this App ASAP after finally ordering my food.
3 people found this review helpful
CAVA Grill
October 1, 2025
Hi! Thank you so much for taking the time to share this feedback with us. We truly apologize for the technical issues you've encountered, and we want you to know that we have shared this with our team so that we can look into it further.

James Foley
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They are once again changing their app points on 10/6/25 and are not only making it worse so we do not accrue as many points, it's already automatically applying points and offers and no longer allowing us to choose when we can use them. Last time they got my order wrong AGAIN they credited me funds, and even though I technically have a full year to use them, it's only automatically applying the funds: preventing me from using my points before the 6th when everything will cost more points
5 people found this review helpful
CAVA Grill
September 18, 2025
Thanks for reaching out! Based on feedback from our previous rewards program, we made some changes! Some of the new benefits available to our guests include expanded rewards, personalized offers, and special perks at higher tiers. However, we understand that not all changes may be welcome, and we'll pass your feedback along to our team!