K Pfitzer
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App pestered me for a review while I was inputting a payment on my card, now I can't tell whether or not the payment has gone through because it interrupted me in the middle of confirming the transaction. I wasn't going to leave a review but now I am. The app says I have a pending transaction and that I can cancel it if I'd like but I see no transaction on my accounts and no way to edit it. Wonderfully helpful.
First National Bank of Omaha
November 4, 2024
We're sorry to hear about your experience, and appreciate you taking the time to bring your concerns to our attention. You may rest assured they have been shared appropriately. To help with any confusion regarding scheduled payments or pending transactions, you can always call us at 888-530-3626, and we'd be happy to help.
Kiet Huynh
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Way too complicated to enroll. I understand having strong security, but two step authentication at every step is ridiculous. Should make the app be able to activate new cards without having to go to desktop site because desktop site is even worse. Basically, if it can be done on the desktop, app should be able to do the same. Need to step up your game! The app icon sucks too!
54 people found this review helpful
First National Bank of Omaha
January 18, 2023
Kiet, we appreciate you taking the time to bring your concerns to our attention. We are always using customer feedback to improve our services, and you may rest assured your review has been forwarded appropriately. If you have any other issues with the app, please do not hesitate to give us a call at 888-978-5296.
Daniel Costeira
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Tell me why I have to always sign in, manually enable using Touch ID, then the sign in fails and I have to use a password anyway? The app was so much better in previous updates. I don't understand it; y'all aren't trying to reinvent the wheel. 5/28/2021 Edit: STILL refuses to work properly! Now, I can't even sign in w/o being assaulted by an "Account Unavailable" message popping. The thing about that? I have NOTHING in my user/pw area that lets me try to sign in. What is wrong with you people?!
20 people found this review helpful
First National Bank of Omaha
April 20, 2021
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, feel free to give us a call at +1-888-980-5840. Thank you.