
Stephanie
The app itself is easy, but I hate Direct Express now. Most of my purchases are getting blocked, especially online. Direct Express is controlling how we spend our money, and that doesn't work for me. Customer service can't even help anymore. I'm about to switch to an actual bank, and be done with Direct Express.
2 people found this review helpful

Katie L
There is something very strange going on with my account. I'm showing two "reversal debits" that list as being from Direct Express on 1/28/2026 and 1/27/2026 that resulted in money being taken from my account. Personally, I take"reversal debit" to mean that money should have been credited to my account not taken out of it. I was on with a supervisor for over 46 minutes trying to figure out how this could be and why they don't see the same charges as I do and got nowhere. It's all very fishy.
24 people found this review helpful

Shawna H
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I've had nothing but problems since day one.I've had this account for 2 months and they canceled my card because it's been compromised, withoutout them contacting me or any notification. Every purchase I go to make online is declined!! They're controlling the way you spend your money. When they sent me a replacement card it took me 24 days and I had zero access to my funds or account during the wait. Scary to think that I intrusted them with my money. They are horrible, steer clear!!!!
68 people found this review helpful