
Thomas Shahbaz
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Perilously buggy and tedious, and they're always making new bugs. The last one is that invoice filenames have a space before the tag (.pdf) meaning if you share the file nobody can open it. This is added to the countless other bugs that make this app infuriating, and don't get me started on the "banking" side of it, I don't send my money anywhere near this account, I just use the app to make invoices and track payments.
25 people found this review helpful
PNL Fintech BV (trade name FINOM)
September 17, 2025
Dear Thomas, thank you for your feedback. We're sorry you've experienced these issues. We've raised them internally, and our technical team is working on a fix. In the meantime, you can manually edit the invoice number in the app and delete the extra space that appears. We've also made sure to contact you via email. We invite you to reply to us.

Luke Boxall
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Buggy, poor AI driven customer service, bad UX and just generally not a good banking app! Edit in Dev's comments: to illustrate how bad the customer service is, they still have not resolved the issue, and still rely on AI asking the same info of me time and again.
PNL Fintech BV (trade name FINOM)
September 29, 2025
Hi Luke, we're sorry to hear about your experience. We've identified your case, and our customer support team will be in touch with you shortly to help find a resolution.

Mr K
blocking the payment and not approving the transaction asking tons of questions about transaction even while uploaded the invoice everything was in the invoice.. but still not aproving and rejecting the transaction.. very disappointed with the service
3 people found this review helpful
PNL Fintech BV (trade name FINOM)
July 17, 2025
Dear client, we understand your disappointment and apologize for any inconvenience. As a financial institution, we perform routine checks only as per regulatory obligations to safeguard funds and maintain banking system security. We want to help resolve your issue, but we can't identify you. Please contact us at hello@finom.co so we can assist you.