
Joe C
- Flag inappropriate
- Show review history
Watch is great. App is horrendous. When syncing, the step count and other data is sometimes only fraction of what was actually covered. It may later catch up on the next sync, or the next day, or not at all! I can see Google Fit is getting its data so it's not my phone or watch. The menu layout is poor as well; I have a social media link (don't care), an offer to buy stuff (don't need), and THEN I have the various settings I do care about, which one has to swipe to see.
7 people found this review helpful

Ruth White
I have used this app for a year now. When I first used it, there were no problems and everything was laid out well. Now it's very messy to look at, too many adverts and it doesn't sync. It'll say it synced bit when you tap to see your sleep or step record for the week it comes up "no record". You then have to manually sync again and it takes 10 minutes to do so. No idea what has happened to the app but change it back.
9 people found this review helpful
Fossil Group, Inc.
June 14, 2023
We are sorry to hear about the inconvenience. Kindly reach us at smartwatches@fossil.com for further assistance on this case.

A Google user
It doesn't fill me with confidence that they made it look very nice but it isn't stable. That said, it does the job of setting up the watch, eventually... When I open the app and select either Notifications or Stats, it always crashes. If I immediately open it again, it works as expected. That said, the part of the app that shows in the phone's notifications area seems to work separately and appears to work fine. I'm also still running my old Fitbit One side by side with my new Fossil watch and the watch does seem to under-record steps by a wide margin compared to the Fitbit. I've had the Fitbit One for six years and it's been pretty accurate (you can view it recording as you walk).
8 people found this review helpful
Fossil Group, Inc.
February 22, 2019
Thank you for your review! We use sensors and a complex algorithm to determine your step count. Each app has a different algorithm that causes variations between data. If you have issues, or have any other questions, you may email us at q@fossil.com.