GTL | GettingOut

Viapath

About this app

GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go!

With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!

We're constantly trying to improve our GettingOut Messaging App and we value our customer feedback. For customers who wish to leave reviews, we ask that you provide as much detail as possible in order to help us assess any issues you may be having. If you have feedback you'd like to share directly with our Product team, please email us at: [e-mail]. We'd love to hear from you.

Ratings and reviews

WORST MESSAGING APP EVER! It constantly stops working, to the point that I have to uninstall and reinstall it just to get it to stop giving me an error. Be careful! When you try to add money for messages, it will just go to the inmate instead, so you still can't message or get a refund. It frequently glitches and deletes the message you're typing so you have to start over. I had $10 on my account still, went into it the next time, it said I had a $0 balance & had to add$ to send messages again.

The worst app ever! Doesn't even deserve the 1 star. Constantly freezing and not sending messages through, then I get multiple notifications at once saying that I have new messages, however when I click on the app, there's nothing there. Also been trying to deposit more money on my account for the last 3 days, however it keeps saying no deposits can be made at this time! When will this be rectified?!

Good app for messaging, but if you live in the UK and try to deposit money to talk to someone in USA, you can't do it on the app or website. It keeps saying something is missing from billing address or card details. No matter what you try, it never works. We had to phone from the UK direct to telemate USA to deposit over the phone. Our English postcodes aren't liked,so I just used the 3 numbers from ours and added 2 zeros to make up 5 numbers. That worked over the phone,and it went through

What’s new

- Bug fixes and performance improvements