HID Reader Manager

HID Global

About this app

HID Reader Manager streamlines management of compatible HID Signo, iCLASS SE® and multiCLASS SE readers in the field. Administrators can easily adjust configuration settings, upgrade firmware, inspect and export current reader status, and upgrade compatible readers to support Bluetooth and/or OSDP.

-Bluetooth is used to communicate with the reader hardware. If Bluetooth is not enabled communication to readers will not function.
-Calendar is used to log the error/information.  If Calendar is not enabled logging will not function.
-Location is used to obtain the location of the Reader for administration purpose and improving user experience.  If Location is not enabled communication to readers will not function.

Ratings and reviews

App itself works, but it is too time consuming tool for actual work. It takes ages to configure many readers, also requires rebooting of readers in configuring process. So it is not convenient at all. I do not understand how HID thinks that it is a best way to configure readers. Just to put OSDP address to the reader, takes up to 3 minutes per one reader. Imagine that you have 200 readers to program... App should have back button, if something fails you need to close app and reopen

Does not work with S21. Able to connect to reader and download a template. When looking for detailed information, app closes. Sometimes I can stop the service and the app will connect to reader. About 10 percent of the time I need to restart my phone to get the app to work again. Would be nice if there was a way to test the template once downloaded to the reader.

If your are considering readers and are reading this review, find other readers. The combination of the readers and this app sucks beyond belief. Everything you do requires a reader reboot. Updating the FW? Reboot. Changing the name (which by the way is limited to SEVEN characters) Reboot. Did you fart sideways during the FW install? It failed and you have to reboot AGAIN! PLEASE for the love of all that is pure and holy DON'T use HID readers. Ay times you won't even be able to find a reader.

What's new

-New Signo firmware version - Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.10.4)
-Enhanced BLE signal strength visualization: Made changes to the Reader discovery via BLE with the signal strength visualized as icon in addition to indicating the dBm value.
-Minor app enhancements and bug fixes.