TRICARE East

Humana Government Business

About this app

This newly rebranded app will allow you to view the details of your claims, and referral and authorizations including status, provider information, and associated dates. You can also view, print, share, and email your Explanation of Benefits (EOB), and referral letters. In addition, you can view your eligibility, Primary Care Manager (PCM) information, cat cap, and deductible (where applicable), make payments, view payment history and find network providers.

Ratings and reviews

The app needs to be better. I have checked all my settings on my phone so that I can use biometrics to log in on my apps. This app keeps telling me to to set up biometrics on my phone in order to use it with the app. I have uninstall-ed and re-installed the app and that did not fix the issue. And sometimes the app just crashes when I am trying to open up my claims, etc. Hopefully these issues can be resolved with the next update.

My password just stopped working, including biometrics. The error message says that the face was not recognized while asking for a fingerprint. I was able to reset my password, just by typing my old one, which was not validated since I entered the same darn thing. Filters on recent claims are all messed, so if you click on current year claims you will see the entire list from the previous year plus current, get your SELECT statement fixed in the code!

The app is so poorly designed. You can not easily log in for one. It won't let you switch from it to the authenticator app without closing. When you reopen it, you have to re log in, which means your code has expired. You also can't easily find information except your name and your doctor's name, along with searching for specialists. Not helpful at all. The website is far easier than this nonsense.

What’s new

This version includes:

• Login experience
• New TRICARE East app FAQ document
• Prompts to change invalid email addresses
• Claims visibility logic

To provide feedback or if you have any questions about the app, please email us at [e-mail]. Thanks!