Idaho Power

Idaho Power

About this app

Access everything you need to manage your Idaho Power account from the convenience of our new mobile app!

· Log in using touch or face ID
· Quickly and easily pay your bill
· Save payment methods for quick, secure payments
· Track power outages and view the outage map
· Sign up for billing and payment programs
· View billing and payment history
· Sign up for and receive outage and billing push notifications
· Track your energy use

Users will need to register or log in to My Account. This app is designed for use on mobile phones only.

Ratings and reviews

Was getting an error message after installing app on a new phone. Reported the problem here and received a timely response within 24 hours. The problem was fixed within a few hours of the response. Outstanding customer service! Problems do happen, so it's really about how quickly they are acknowledged and fixed. The app developers at Idaho Power get a well deserved 5 stars in that regard.

Great app so far. Ability to manage your account, see and pay your bill, and view outage info. Wish you could directly report an outage through the app and get outage notifications for multiple locations. Data is a little slow to load sometimes but not horrible. UI is intuitive but wish it had a dark mode. The developers seem responsive and actually care about the quality of the app. Overall, no reason for people to NOT use the app.

The app is great! The only reason I didn't give it five stars is that when I set up the date for my bill to be paid (before or on the due date), sometimes something goes wrong and I get overdue notifications. Then, I go into the app, and my payment shows as pending, even though I set it for an earlier date. Update: As soon as the customer experience consultants saw my review and were aware of my issue, they immediately started looking into it and took steps to correct it. Well done!