myIncidence

Netun Solutions S.L.

About this app

With this Incident app, myIncidence, you'll no longer be driving alone.

Have the most advanced free roadside assistance app on your phone.

If an incident occurs on the road, we make it easy for you. Just follow our guided process in the app, and we'll help you manage the incident, launching the assistance service you need at that moment.

How does myIncidence work?

1. Download the app and follow the steps for configuration and registration, leaving it ready for when you need to report a roadside incident.

2. Link your beacon:

- IoT (Help Flash IoT, Help Flash IoT+, or Hella IoT). You can check connectivity, battery status, and location, and you'll receive a notification when it's reported to DGT3.0.

- Help Flash Smart: the only beacon that connects via Bluetooth to myIncidence. To automatically detect the activation of this "Smart" beacon, the app uses a foreground service with Bluetooth and location access, even when not in use. This allows the incident reporting process to be initiated immediately in the event of an emergency. This feature is only activated if the user links a compatible device and expressly accepts the permissions.

3. In the event of a roadside incident:

- Activate the app manually or by turning on your linked beacon.

- We will ask you a few questions before contacting the emergency services or your roadside assistance service, depending on the type of incident.

- We will notify you and send your exact location (service available for emergencies and customers with active policies from insurers with current membership agreements).

- You can share your location with your contacts.

- If the tow truck is attached and geolocated, you will be able to see its route in real time until it reaches your vehicle.

- Cancel (if it was an error) or close your incident, and give us your feedback on the service so we can continue to improve.

NEW FEATURES:

We've updated our name: Incidence APP is now myIncidence.

We're still the same free roadside assistance app, with all the features you already know. We've only updated our image and name to better reflect our evolution and commitment to you.

In addition, we've incorporated minor performance and stability improvements to make your experience even better.

WE CONTINUE TO IMPROVE TO KEEP YOU SAFER:

You will receive new updates that will improve features and your user experience.

INFORMATION ABOUT FOREGROUND SERVICE PERMISSION WITH THE SMART MODEL:

This permission is only requested from users who link a HelpFlash Smart beacon, which connects via Bluetooth. In this case, the app needs to run a foreground service to maintain an active connection with the device, even when the screen is off or the app is in the background. This allows the beacon to be activated and automatically launch the guided roadside assistance process.

This permission is not required for beacons connected via IoT technology (such as Help Flash IoT or Hella IoT), as their operation is based on direct connectivity with the DGT 3.0 platform.

IMPORTANT INFORMATION:

Use the app responsibly and only when truly needed. The system is connected to an emergency triage service, so a real incident will be generated every time you activate this feature.

NOTE:

This app has been tested and has passed the strictest quality and security protocols to ensure that we keep all your data encrypted and secure.

What’s new

Estrenamos nombre: Incidence APP ahora es myIncidence.

Seguimos siendo la misma app gratuita de asistencia en carretera, con todas las funcionalidades que ya conoces y totalmente compatible con tus dispositivos conectados. Solo hemos renovado nuestra imagen y nombre para reflejar mejor nuestra evolución y compromiso contigo.

Además, como siempre, incorporamos pequeñas mejoras de rendimiento y estabilidad para que tu experiencia sea cada vez mejor.