MTM Link Member

MTM, Inc

About this app

MTM is excited to make it easier for health plan eligible members to manage their non-emergency transportation needs on their schedule. The app provides a convenient and easy to use alternative to calling MTM directly to get the information they need. Upon successfully signing up with the necessary health plan information, users will be able to take advantage of a number of features, including:

i. Ability to manage their contact information
ii. View details about upcoming rides scheduled with MTM
iii. Cancel rides no longer needed
iv. Request New Rides

Ratings and reviews

So far the app has been buggy, with notifications not being delivered until hours after they are supposed to, there isn't any ability to set a preference for lyft or a cab company. My rides have consistently been scheduled to make me arrive 45+ minutes early, and I know of people who have their rides delivering them to their destination an hour early. Customer support is indifferent or dismissive of customer help requests. "I'm sure they'll get to it eventually" as one agent said to me.

since they worked out the bugs, it's a really good app and does what it is meant for. The only thing that I see is that you can't make a double reservation if you have more than one appointment in a day. Not all appointment can be set. One Of my reoccurring appointments the app won't accept the Address. Notifications after midnight is crazy.

This app is so buggy. It's okay when it works, but not reliable. Be sure to book at least a week in advance so that you have plenty of time to call if (when) you have problems. If you're doing the mileage reimbursement, I recommend keeping a paper log folded in your wallet so if (when) it fails, you can try to get it signed while you're still at the doctor. I'm writing this review while sitting in the waiting room of my doc office, app says I'm not here.

What’s new

Bug fixes and performance improvements.