
Tracey McLaughlin
The app is great but in the past month I've been unable to put together and complete a delivery order without it glitching multiple times, including deleting things from my order, temporarily deleting the entire list, being unable to schedule a time, and kicking me back several steps during the process. You've got to fix this because I'm afraid to place a delivery order since I never know whether it will go through correctly.
43 people found this review helpful
The Kroger Co.
January 5, 2025
Thank you so much for providing your feedback, Tracey! We apologize for any inconvenience caused. Rest assured that this is properly documented and if you're still having issues, please call us at 1-800-576-4377 so that we can troubleshoot your issue with our Digital Team. Please keep this case number for your reference: 77126881. Have a great day!

orange-ranger
Why can't I click the products on my list to get more info?? The list is essential when saving deals from the weekly ads, but I can't get information on the deal, the products, the aisle number, etc., from the list itself. I have to manually search each product up individually. I thought the new update would've given this easier flow in shopping. Guess not
7 people found this review helpful

George James
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Good site for order pick up, but lags and is a bit cluttered. Edit: 4 months later. App is still very frustrating to use. It resets, lags from page to page, takes multiple tries and ways to get coupons to clip. I still use it when I have to, but I dread it. I try to do most of the ordering from a laptop now. I don't know how calling a customer service number will help? The other people I know who use this app also have the same experiences.
8 people found this review helpful
The Kroger Co.
August 11, 2024
Hi George! We're sorry that your app doesn't work well. We suggest you delete and re-install the app. If you continue to have the same issue, please call us at 1-800-576-4377 with Case 72275932 so our Digital Team can further assist you in terms of troubleshooting. Have a great day!