Macatawa Area Express

Via Transportation Inc.

About this app

Qualifying riders can connect to shopping, social events, restaurants, medical appointments, hospitals, schools, jobs, and more with MAX Transit.
MAX Transit is an origin-to-destination transit service, operating in the Holland/Zeeland area with ADA Paratransit service, Demand Response, and an evening Night Owl service.
Whether you want to run an errand, visit a friend, or need reliable transit to recurring events (work, appointments, etc.), this service will get you there! All of our vehicles are ADA and wheelchair accessible.

HOW IT WORKS:
- Book a ride on your smart phone by setting your pick-up and drop-off addresses and indicating if you’re riding with any additional passengers. You may also call a booking agent to book your trip over the phone.
- Select the preferred pickup window for when the vehicle will arrive. You’re expected to be ready at any time during that pickup window. You’ll receive one automated call or text reminder for each trip you have scheduled, on the day before your trip.
- We’ll give you an automated call or send you a text notification when we’re nearby.
- When your driver arrives, they will wait up to 5 minutes at your pickup location. If they arrive early, they will wait until the start of your pickup window, and then wait 5 minutes.
- When you get on board, please pay your fare to the driver. If you pay in advance on the app, you will not have to pay cash upon boarding. Note that the driver does not carry, nor can they make change.
- There may be others on board, and you may make a few additional stops along the way! You can track your ride and share your status in real-time from the app.
Questions? Reach out at [e-mail].
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Ratings and reviews

The app is very confusing to use! Apparently I have a ride scheduled and I have no idea how or for what day