
Kevin Nguyen
- Flag inappropriate
- Show review history
Love the facility but the MYJ App is dog water. I try to login with MYJ login credentials used within the browser and the app says "user not found in the system." Called JCC and they sent me a email password reset. I did the reset and the app is still not working. I see from past user reviews that this issue has been around for a while.
4 people found this review helpful
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@upaceapp.com to help you login! Thank you.

Don Dinnerville
I would gladly give this app five stars, but notifications don't work for Android devices, and this has been a known issue for a long time. The app developer has no excuse for not getting this fixed sooner.
12 people found this review helpful
Hi Don, thank you for providing your review. We’ve recently gone through some great updates to our app. If you haven’t already, be sure to check them out! Should you need further assistance, our team is more than happy to assist! Please send us an email at support@upaceapp.com and we'll get back to you as soon as possible!

Liyuza Eisbach
I visited the office looking for help, they sent me a page to make it easy. It opened to the same site I had already been on. I called and asked for their IT professional, that was like just go to MyJ and it'll be ok. They told me later that I couldn't activate the App on a desktop. It still didn't work on my cell. I asked my daughter to help, she couldn't figure it out. Today Nov 27, my other daughter managed to get me registered. I had called on the 25th to cancel my membership, but was interrupted so I didn't cancel. When the pandemic started I gave them one month fee as a donation (the receipt they gave me just acknowledged the gift, but no dollar amount. October went by without knowing they were starting to take money again (my fault). I spent all of November trying to break in. I do not wish to be charged for November fighting this demon app. I am registered now for December, we'll see. I didn't even want to give one star....
14 people found this review helpful
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@upaceapp.com to help you login! Thank you.