PLN Mobile

4.8
1.31M reviews
10M+
Downloads
Content rating
Everyone
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About this app

Hey Electricians!

Buy electricity tokens, pay bills, make complaints, apply for new installations and add power easily through PLN Mobile! PLN Mobile is the most complete application for all things electricity in Indonesia.

Things that can be done at PLN Mobile:
1. Easy electricity payment from the App
To make it easier to buy tokens and pay bills, PLN Mobile provides direct payment features using bank Virtual Accounts, digital wallets or credit card services. In addition, PLN Mobile provides cheaper, exclusive tokens.
2. Independent Meter Record Reporting (SwaCAM)
PLN Mobile provides its own metering feature to make it easier to calculate your bill. No more need to interact and wait for officers!
3. Complaints
PLN Mobile provides a complaint feature that is equipped with the Auto Dispatch feature, making it easier to forward and monitor reports directly to the nearest available technical officer (valid in several locations). In addition, this application can provide notifications regarding blackouts around your location or home, including when the electricity is back on.
4. Electrical service submission (install new and add power)
Frequent power outages due to lack of power and need a new plug in your home or office? Apply directly to change power and install a new one more easily and just in the palm of your hand.
5. ICONNET and other features
As the most complete electricity application in Indonesia, PLN Mobile also provides other features such as internet installation (ICONNET), electricity repair (ElectricQu), and SPKLU (Charge.In).

With a variety of features presented, what are you waiting for? Come on, download PLN Mobile!

Helpdesk : pln123@pln.co.id
Contact center: (area code) 123

Published by :
PT PLN (Persero) Pusat
Updated on
Sep 30, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Messages, and Device or other IDs
This app may collect these data types
Location, Personal info and 7 others
Data isn’t encrypted
You can request that data be deleted

Ratings and reviews

4.8
1.3M reviews
Wisnu CDA
September 6, 2025
It's disappointing that we cannot top up the balance anytime (like any other wallet platform). The way we should wait for the balance refund each time we want to recharge is frustrating.
1 person found this review helpful
Did you find this helpful?
P L N
September 6, 2025
Hi Sir. Thank you for staying loyal to PLN Mobile apps. Fyi, the PLN Mobile balance is still in the development stage and currently that feature is useful to hold refund of failed transactions. If you’d like to pay your bills, you can definitely use the available payment methods on the PLN Mobile app. :) -AL
Erick Christian
September 10, 2025
The app is functional but they never thought why they should make an app. Why do I need to verify BOTH phone no and email and then make a request, including filling out NIK, JUST TO SEE OUTAGE STATUS??? My god can't believe our tax money is spent on this
5 people found this review helpful
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P L N
September 11, 2025
Hello Mr. Erick. Fyi, verification of mobile number, email & full service is to ensure there is no misuse of data. After the data is verified, you can use all the features available on PLN Mobile comfortably & freely. No need to worry, if you have problems, you can connect with our customer service via Live Chat feature. Thanks. :) -MF
Adil Mudhoffar (AdeHaze)
June 29, 2025
how silly is when my banking application, which holds so much value, can be accessed normally, without gps tracking, developer mode or etc. Still secure and well. But this app, which only I used to check my electrical bill, can't be accessed at all, so many requirements. Yeah, maybe the bank's technical ability to secure an application is better than this company owned by the country.
28 people found this review helpful
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P L N
June 30, 2025
Mr. Adil, we will try to help u. Fyi, PLN Mobile can't operate on devices detected using root mode, emulator, developer/debugging mode. Please disable all modes so that u can access ur PLN Mobile again. If u are still experiencing problems, please inform us via the PLN's social media, so that CS can help you. Hopefully it remains safe. :) -IP

What’s new

- Peningkatan fitur Pasang Baru/Perubahan Daya
- Peningkatan fitur pembayaran
- Peningkatan fitur Home Charging Services
- Penyesuaian fitur panjang karakter nama & alamat

App support

Phone number
+62217251234
About the developer
PT PERUSAHAAN LISTRIK NEGARA(PERSERO)
plnmobile@pln.co.id
JL TRUNOJOYO BLOK M.I NO 135 KEC KEBAYORAN BARU KEL MELAWAI JAKARTA SELATAN DKI Jakarta 12160 Indonesia
+62 813-1895-0123

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