
hiroko
The app is great and useful, but sometimes the map isn't mapping.. I choose the location at the LRT Cikunir 1, but it always changed to jl. caman raya number *** (not the real location of lrt) so i had a little argument with the driver because of not the precise location, and also, the drivers call didn't get into me. Please fix this, it feels uncomfortable too, to take a taxi after having an argument.
5 people found this review helpful
Blue Bird Group Official Information System Dep.
October 6, 2024
Dear Mr/Ms hiroko, apologize for the inconvenience, we will follow up on this report. Please provide a phone number that we can contact via email customercare@bluebirdgroup.com (mailto:customercare@bluebirdgroup.com) or BEBI live chat at 081117941234 Thank you.-Aj-

C
Easy to use, and has promotion info. the problem is I can't schedule more than one ride at a time, and I can't edit my reservation. So, to edit anything in my scheduled reservation (wrong payment method, time, etc) I have to cancel my existing reservation and then create a brand new one. That's the reason for the 4 stars. The ride service itself was great, the driver was on time (early by 20 minutes), the car was comfortable and he drove carefully as well.
1 person found this review helpful
Blue Bird Group Official Information System Dep.
June 6, 2024
Dear Ms Catherine, apologize for the inconvenience, we will follow up on this report. Please provide a phone number that we can contact via email customercare@bluebirdgroup.com (mailto:customercare@bluebirdgroup.com) or BEBI live chat at 081117941234 Thank you.-pj-

Agung Siantar
Things changes & rarely I had to cancel my orders. Within the past year I had to cancel twice. To my surprise, the exact same experience. 10-15 minutes later the driver showed up. When I told them I've cancelled, they showed me their phone and my order still on their screen. I had to pull down their screen to refresh. My suggestion, please auto refresh every minute. It's unpleasant to deal with drivers lecturing me not to cancel shortly before they arrive, when in reality I've cancelled long ago
1 person found this review helpful
Blue Bird Group Official Information System Dep.
April 22, 2024
Dear Bp Agung Siantar , Apologize for the inconvenience, please inform us your registered phone number in the apps. You can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -Rm