
Jared Lamb
This app is broken to the point of being unusable. For some smoothies, the option to "Choose a size" doesn't even appear. So when you try to "Add to Cart," you get an error saying "Please Make a selection for 'choose your size'," but you can't! You're literally stuck and can't move forward. Please fix this.
Hi there - we're so sorry to hear about your experience & want to make things right! Can you please send us a note to customerservice@kahalamgmt.com & provide which location you're trying to order from? We'd love the opportunity to look into this for you and make things right! Sincerely, The Planet Smoothie Team

Phil Gott
Clunky app. The worst part is that I'm unable to use the remaining balance on the gift card. I have $20 on the gift card, but if the order is over that, it won't let me use the gift card as a payment (and pay the difference with a credit card). Unbelievable that the app doesn't allow that simple function.
1 person found this review helpful
Hi there! We're sorry to hear about your experience & want to make things right. Please uninstall & re-install the app and ensure your operating system is up to date. This should resolve the issue but, if not, please reach out to us at customerservice@kahalamgmt.com with your account information and we'll be able to further assist you :)

R A
Unfortunately, this app is useless for me. There's no way to order my favorite smoothie, Crazy Bee (add orange sherbet). They need to have a 'create your own' option or at least offer all menu options, even the "secret" menu options. I even tried to customize a different smoothie to make it similar to the one I want, but when I tried to substitute two different ingredients I was only able to pick one substitute for the two. So now I keep missing out on earning rewards.
5 people found this review helpful
Hi there! Thank you for taking the time to share your feedback with us! We're always looking for ways to improve the user experience. Your comments will be shared with our app developers for their consideration in future updates. Drop us a note at customerservice@kahalamgmt.com if we can ever be of any assistance ❤️️