The Cold Stone Creamery® app lets you order our made-fresh Ice Cream in a Creation™, Shake or Cake and have it ready for pickup at your favorite store or delivered right to your door! Sign in to your My Cold Stone Rewards account and you can save favorite orders, earn points and redeem rewards!
ABOUT MY COLD STONE CLUB REWARDS + Earn 1 point for every $1 + Receive a $5 Reward with every 50 points + Enjoy a Buy One, Get One FREE on your birthday
FEATURES + Order ahead and pick up at the store + Or, get your order delivered right to your door + Easily re-order with favorites and recent orders + Enjoy The Ultimate Ice Cream Experience® in app with unlimited customizations
Updated on
Oct 17, 2025
Food & Drink
Data safety
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Ratings and reviews
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3.9
4.5K reviews
5
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Lacey Rogers
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March 20, 2026
It... works, I guess? I am able to eventually order from it, but I better know exactly what I want because the back button doesn't work half the time because the location is wrong. When I order, I get an error message and then I try to pay again and it says the order has already been placed. It works in that I eventually can place an order and it eventually takes my money.
Kahala
March 24, 2026
Hi there! We're sorry to hear about your experience & want to make things right. Please uninstall & re-install the app and ensure your operating system is up to date. This should resolve the issue but, if not, please reach out to us at kahala.customerservice@mtygroup.com with your account information and we'll be able to further assist you :)
Tresha Lane
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January 27, 2026
The website was easy to navigate and understand. placing my order was extremely easy. I saw my point total for my account and I checked my rewards tab to see if I had any availble to use and added that in before my checkout; now all I have to do is go inside and pick up because that's what I requested instead of the delivery option. I chose a time that's comfortable for me and all that's left is to enjoy😊
3 people found this review helpful
Kahala
February 3, 2026
Thanks so much for taking the time to leave a review! We're so happy to hear about your experience :) Drop us a note at customerservice@kahalamgmt.com if we can ever be of any assistance ❤️️
Kyle Carver
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March 13, 2026
The app consistently errors when i make an order. Without fail i make an order it says error and the order was in fact placed. Thankfully I've learned it does this so i don't repeatedly get charged like in the past. The app also never loads properly. It takes several minutes to get the menu to load when i try to order.
1 person found this review helpful
Kahala
March 17, 2026
Hi there! We're sorry to hear about your experience & want to make things right. Please uninstall & re-install the app and ensure your operating system is up to date. This should resolve the issue but, if not, please reach out to us at kahala.customerservice@mtygroup.com with your account information and we'll be able to further assist you :)