
Анна Грабилина
it works which is a miracle for Russian users. the downside is it makes my phone and laptop freeze and reboot EVERY time I use it. sometimes it takes just 5 mins, otherwise I might enjoy it for 2-3 hours, but at some point it inevitably makes everything freeze and shut down, and I'm talking not just about the app in use, I mean the whole device. the bizarre thing is that I share the subscription with my husband and he has never experienced anything like that.
Private Network Labs LLC
September 10, 2025
Здравствуйте. Странная проблема, пожалуйста, напишите нам в чат технической поддержки в приложении, или же на нашу почту: contact@redshieldvpn.com

Sebastián -
You are lucky if it works, but if you have any problems, the support team is unhelpful. In my case, it works on Android. On Windows it freezes the system. Support told me the wrong cause twice and finally gave me a pat answer that implied: "Actually, we do not know why the problem occurs (but we checked the logs, so it must be one of your Windows applications!) Reinstalling Windows will definitely help!... Also, they denied refund request justifying it as their "anti-laundering measures"...
8 people found this review helpful
Private Network Labs LLC
May 4, 2024
The issue lies with a third-party app on your Windows, disrupting the VPN. These may include antivirus software, firewalls, or other VPNs. While we can't name specific apps, this is likely the cause.
You can verify this by the fact that the Android app works correctly.
Also, you can verify this by installing the application on a clean Windows.

Crystal Paws
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One of the best VPN services for use while in Russia. I give it only 4 starts because it lacks one feature that I need: specific domain white/black listing, so that secure connection could be made only for one website or ip (or in reverse, so only one website would be unprotected). I think there could be some limitations for adding this feature on Android and it may be not possible to implement at all; but I hope they'll add it for Windows eventually at least
6 people found this review helpful
Private Network Labs LLC
March 28, 2024
Hello. Thank you for your feedback and for your rating!