
Jl Brown
I'm not sure what happened over the last month, but The app won't let me log in. It'll say, preparing... blah, blah, thanks for your patience (I don't have any, anymore) tidying up blah, blah, all the while the circle of death keeps spinning... I've tried to wait it out... five minutes later... still spinning... The only thing that works for a couple days is delete the app, power the phone down, reinstall the app and wait for two or three days, then do it all over again. called the bank, no help
Security Service Federal Credit Union
21 November 2025
Sorry for the trouble you are experiencing with our app. For further assistance, please email us at MobileFeedback@ssfcu.org.

Just some guy
I cannot login in to view accounts. I enter the password, or use the fingerprint scan, and a loading box pops up for a few seconds, then it's right back at the same screen with the correct password, but unable to access accounts. I called the customer service number that pops up when login doesn't work, and they let me know that my account isn't locked, and informed me to try and clear my cache. I did that and still nothing. 👎
22 people found this review helpful
Security Service Federal Credit Union
24 May 2023
Sorry for the trouble you are experiencing with our app. Could you try to clear data/storage and restart your Android device. For better assistance, please share the difficulties you are facing with MobileFeedback@ssfcu.org.

Hailey Devine
Can't even open the app to begin with. Won't let me do certain transactions. Received text about them to comfirm it was me, which I said yes, and said my card was available for use again. Tried and failed again. Then they called. Confirmed it was me. Still can't do it. Added a bank to transfer money from the card to another card. Waited the 3 days for verification. Account has been verified. Won't let me transfer. Has been nothing but problems and a huge inconvenience for me.
9 people found this review helpful
Security Service Federal Credit Union
25 April 2023
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at MobileFeedback@ssfcu.org. Thank you.