ServiceChannel Provider

ServiceChannel

About this app

ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device. Now you can keep your customers and your company in the know with status updates for work performed on-site.

Save time and deliver more efficient, cost-effective service:
- View and add notes on-site as well as add photo documentation of work orders
- Check incoming jobs and update work order statuses on the go
- Capture electronic signatures from your customer’s employees
- Access work using existing PIN codes or technician accounts
- Show accurate work hours for invoicing with geolocation tracking

Based on your customer’s configuration, you can access additional features, such as:
- Time Tracking and Return Schedules
- Work Order Creation
- Inventory Management
- Refrigerant Tracking

Ratings and reviews

multiple issues ranging from locking user out to closing job early. we're supposed to call the provider when we run into issues but they don't ever answer their service line. most of the time it says call back later. don't know if it's the app issues or service provider issue(home depot). but it seems like the app is a set up for failure for the provider (home depot in this case) to be able to say that the contractors didn't fulfill the requirements therefore they won't be paying.

constantly having issues, errors so it won't allow me to check in along with it saying I'm too far away to check in/out when I'm literally in the building. also, it sends a notification everytime (it looks like you left) I minimize it which I fall for everytime and have to dig my phone out of my pocket. the amount of time I've wasted is ridiculous along with delayed payments due to it not letting me check in/out. As of now its at 2 stars, hello designers!

App is complete garbage. Always giving errors, doesn't allow you to check in and when it does, it won't let you check out. Says you left the property when in fact you're still working on the property. When you call Service Channel number, you'll get a message that says, there has been an error within the app, good bye. Very frustrating, I hate using it.

What’s new

FIXED
- Occasionally, the spinning gear icon appeared in place of the Log Time button on a WO. This prevented you from checking into the WO.
- Those who have up to 250 inventory locations might have faced the following issue. Attempting to create a transfer, you saw a system error message.
- With the device switched to Hungarian, the Root Cause and Resolution Codes screen name was incorrectly displayed in Romanian.