
Joseph Nota
After being prompted to update the app, it no longer sends the authentication code to my email so I cannot sign in to make my payment. I have emailed, called, tried using the automated payment system all of which has failed to fix my issue. The representative I spoke to stated "you have 10 days after the payment is due, hopefully it will be resolved by then". I have always made my payment the day it is due. My app issue is still not fixed and I have yet to get any type of response to assist.
3 people found this review helpful
Ford Motor Credit Company LLC
December 18, 2025
We're sorry you were having trouble accessing the app. If you are still experiencing the issue, please contact us at 1(800) 727-7000 or fcmobile@ford.com so we can further assist you.

Jana Marie
need to fix the patch update. I tried to log in to make a payment, I can't see anything on the login screen. for a brief second it would show the areas for username and password then instantly glitch to all white screen. I was able to still tap selections to enter information. I tried to see if it was an coding error for only that part but when sending a code to my phone to verify I wasn't able to figure out the right spot to continue. apparently was hitting the "resend code" option.
2 people found this review helpful
Ford Motor Credit Company LLC
March 25, 2025
Hi, we apologize for the trouble you have been having trying to log in. If you are still having issues, please reach out to us at fcmobile@ford.com or 1-800-727-7000 so we can take a closer look.

karlena bunner
After being prompted to update the app, it no longer sends the authentication code to my email so I cannot sign in to make my payment. I have emailed, called, tried using the automated payment system all of which has failed to fix my issue. The representative I spoke to stated "you have 10 days after the payment is due, hopefully it will be resolved by then". I have always made my payment the day it is due. My app issue is still not fixed and I have yet to get any type of response to assist.
5 people found this review helpful
Ford Motor Credit Company LLC
May 23, 2025
We're sorry you were having trouble accessing the app. If you are still experiencing the issue, please contact us at 1(800) 727-7000 or fcmobile@ford.com so we can further assist you.